How Pack Grid works

Every workspace explained, from connecting Amazon to printing the last box label. If the answer is not here, email hemal.m@pack-grid.com.

Getting started

Four steps take a new account to a workspace filled with your own Amazon data.

Create your workspace
Sign up, then name the organization your team shares. Shipments, products, saved views, and station accounts all belong to the organization rather than to one person, so nothing is stranded when someone leaves.
Connect Amazon
Start the connection from Settings. An organization admin is sent to Seller Central to sign in and approve access. The connection is tied to the seller account that completes authorization. Vendor Central requires a custom solution, and personal shopping accounts are not supported.
Choose a plan
Plus covers analytics, shipment tracking, labels, and the Amazon integration. Pro adds shipment creation, station accounts, and the SellerCloud integration. You can change plans later from Settings.
Let the first sync finish
Pack Grid pulls inbound plans updated in the last two weeks, imports your catalog with images and fee estimates, then backfills 90 days of daily FBA and FBM sales. The screen names the stage that is running and counts progress as it goes.

Amazon connection and data

Pack Grid uses Amazon's OAuth workflow. Your Amazon password stays with Amazon, and your workspace connects only after an admin approves access in Seller Central.

Authorization: Start from Settings, choose Connect Amazon, and complete sign-in and approval on Seller Central. Amazon then sends you back to Pack Grid. Pack Grid does not ask for or store your Amazon password.
Account scope: The connection belongs to the Pack Grid organization and seller account that completed authorization. Data from one organization is not shown to another organization.
Account types: The standard connection supports Seller Central accounts. Vendor Central is available only through a custom solution. Personal shopping accounts are not supported.
Data used: Depending on the enabled workflow, Pack Grid processes catalog, listing, SKU, FNSKU, ASIN, inventory, inbound shipment, box-content, fulfillment, fee, advertising, and seller performance report data.
Seller actions: Background sync keeps authorized business data current. Actions that change seller operations, such as creating an inbound plan, begin with an authorized user in the workspace.
Revoke or delete: Revoke the authorization through Amazon or email support for help. You can also request access, correction, export, or deletion of account information, subject to verification and applicable retention requirements.

For the full handling, sharing, retention, and deletion terms, read the Privacy Policy and Terms of Service.

Shipments

Inbound shipments returned by the connected seller's authorized sync, with receiving progress on top.

Find a shipment

Search by name, reference, or Amazon shipment ID. Rows carry status, destination, unit counts, and how much has been received so far.

Open the details

A shipment lists its items with images, identifiers, prep requirements, and box contents, so you can check a plan without opening Seller Central.

See what it cost

Expand the fee total for a breakdown of what Amazon charged against the shipment. Mixed currencies are called out rather than added together.

Refresh from Amazon

Sync pulls the current state of one shipment. Use it after changing something in Seller Central that you want reflected here.

Send it to the floor

Assign a shipment to a station account and the warehouse device picks it up. Stations only ever see what has been assigned to them.

Print what it needs

Item, box, and pallet labels are built from the shipment's own data, with no re-keying of FNSKUs or box counts.

Products

Your catalog and your replenishment picture in one sortable table. Every column sorts, and the toolbar filters on any of them.

Identity and prep

SKU, ASIN, FNSKU, condition, image, and the prep and labeling requirements that apply before a unit can ship.

Coverage

Available quantity, inbound, working, and total units, with days remaining and a stock status of under, healthy, or over.

Demand

Sales per day and 30-day sales, plus quantity to order and quantity to replenish derived from them.

Price and Buy Box

Your price, the current Buy Box price, and the share of the time you hold the Buy Box.

Fees and profit

Estimated FBA fulfillment fee, referral fee, total Amazon fees, and what is left after them.

Daily sales

Expand a row to chart FBA and FBM sales day by day over the window you pick.

Saved views

Hide columns, reorder them, keep a search, then save the layout under a name only you see. Keep a view to yourself or share it with the organization, and mark one as your default.

Per-product settings

Override what Amazon reports: mark a product active or inactive, set prep, labeling, expiration, and Transparency requirements, add scan identifiers, and define bundle components.

Select and send

Select rows, set a goal Buy Box percentage, and Pack Grid proposes send quantities. Adjust any of them, then start a new draft shipment or add the selection to one you already have.

Draft shipments

Pro plan

Build inbound plans here instead of in a spreadsheet, then hand the finished plan to Amazon.

A draft holds the item list and box setup and can be edited for as long as you like. Starting a run turns that draft into a real Amazon inbound plan, one step at a time:

Setup
Items
Shipment options
Delivery
Review

Pick the workflow first

Small parcel with cartons defined now, truck freight with cartons defined now, or truck freight with items now and pallets packed later. The choice changes what the rest of the run asks for.

Reuse the setup

Save a draft and start from it again next time. Box templates keep recurring carton dimensions and weights from being retyped.

Split a draft

Break one draft into separate shipments when quantities or destinations call for it, without rebuilding the item list.

Placement and transport

Review Amazon's placement options and fees, choose a ship-from location, pick a carrier, and confirm a delivery window before the plan is final.

Check capacity

FBA capacity is shown next to the plan so an oversized shipment is obvious before you commit to it.

Resume anything

Every in-progress draft and run stays in one queue. Leave a run half-finished and come back to the same step.

Stations

Pro plan

A deliberately narrow screen for the people packing boxes. A station shows the assigned shipment, the item in hand, and nothing else.

Station accounts

An admin creates each station in Team. A station gets its own sign-in name and password, so nobody shares a personal login on the floor and no station can reach the catalog or billing.

Signing in on the device

Stations use their own sign-in page. The device remembers the organization, so the next shift only types the station name and password.

One shipment at a time

The screen shows the assigned shipment and a queue of what is next. Admins assign from the shipment list or from Team.

Scan to open an item

Scan a barcode anywhere on the page and the item opens with its image, identifiers, prep checklist, and remaining units. When a barcode will not read, search for the item instead.

No double-packing

Opening an item claims it for that station. Other stations see it as taken until the claim is released.

Labels in the same motion

Print item labels for the units in hand and box labels for the boxes they go into, straight from the item screen.

Labels and printing

Every label the floor needs, generated from shipment data rather than typed in.

Item labels2.625" × 1" · 2" × 1" · 2" × 1.5" · 2.25" × 1.25": FNSKU barcode with the title and condition underneath. Quantity follows the units on the item, and you can change the size per print.
Box labelsStandard · 3 in 1 · Destination suffix: The standard template carries shipment and destination details. 3 in 1 adds an FNSKU header above it, and destination suffix, the default, appends the destination code so a box is identifiable across a staging area.
Pallet labels: Printed per pallet, with a copy count you set so each pallet gets a label on every face you need.
Bill of lading: Generated for freight shipments alongside the pallet labels.

Silent printing

Turn it on in Settings and install QZ Tray on the computer doing the printing. Labels then go straight to the printer. Without it, every label opens a normal print preview first.

A printer per document

Point item labels at the label printer and the bill of lading at the office printer. Those choices are stored on the computer that made them, so every station keeps its own.

Alerts

Current listing problems reported to Pack Grid by Amazon, organized as a working list rather than a historical activity feed.

Not buyable: A listing customers can no longer buy. Usually the fastest way to lose sales.
Issues: A listing Amazon has suppressed or flagged, with the reason it gave.

Buy Box losses live on Products

A listing that loses the Buy Box is highlighted on the Products page, where the Match price button shows the featured offer, Amazon fees, and your profit before you reprice.

Alerts close themselves

When Amazon reports a problem fixed, its alert clears on its own. If the same problem comes back, the row counts the occurrence instead of stacking up a second entry.

Dismiss what you have handled

Dismissing hides a row without waiting for Amazon. Show dismissed brings them back when you want to check.

The sidebar count

The badge counts open alerts and turns red as soon as any of them is critical, so a bad morning is visible from any screen.

Team and access

Three kinds of account, each seeing only what its work needs.

Admins: Manage billing, the Amazon and SellerCloud connections, station accounts, and membership, on top of everything members can do.
Members: Work in shipments, products, drafts, and alerts. They cannot change billing or connections.
Stations: Shared warehouse devices. A station only ever reaches the station screen and its own printing settings.

Invite people

Invite teammates from Team. If you belong to more than one organization, switch between them there too.

Share a view

A saved view set to organization visibility shows up for teammates, so a team can agree on one way to read the catalog.

Settings

One page for everything that configures the workspace.

Amazon connection: Connect or reconnect Seller Central, and see when the connection last succeeded.
Billing: Change plan, switch between monthly and yearly, or cancel.
Printing: Turn silent printing on and assign a printer to each kind of document.
Amazon notifications: Control the Amazon push subscriptions that feed the alerts screen.
SellerCloud: Connect SellerCloud and choose which warehouses, quantities, and costs to import.
Shipment page: Set the defaults the shipment screens open with.
Station auto-assign: Decide whether new shipments are handed to stations automatically.

Plans and billing

A subscription opens the workspace, and new organizations start with a 30-day free trial on either plan — no credit card required. Both plans include the Amazon connection, with the plan-specific workflows shown below.

Plus

For sellers who already create shipments elsewhere.

$20per month, billed yearly

$30 per month if you pay monthly.

Product analytics, shipment tracking, printing, and the Amazon integration.

Pro

For teams that build shipments and run a warehouse floor.

$99.99per month, billed yearly

$125 per month if you pay monthly.

Everything in Plus, plus station accounts, the Sellercloud integration, and shipment creation.

Common questions

The things people ask in the first week.

My Amazon connection did not complete.

Pack Grid's standard connection supports Seller Central accounts. Sign out of Amazon, sign in with the intended Seller Central account, and start the connection again from Pack Grid settings. Vendor Central requires a custom solution; email hemal.m@pack-grid.com to discuss one. Personal shopping accounts are not supported.

My numbers look out of date.

Amazon publishes most reports on a delay, so today's sales are never instant. Shipments have their own sync button for a single record. If a whole area looks stale, check the Amazon connection in Settings. An expired or revoked authorization prevents future syncs until an admin reconnects it.

I cannot see Drafts or Stations.

Shipment creation, station accounts, and the SellerCloud integration are on the Pro plan. Switch plans in Settings and they appear in the sidebar right away.

Silent printing is not printing.

QZ Tray has to be running on the same computer as the browser, and silent printing has to be on in Settings. Printer choices are saved per computer, so a new station device needs its printers picked once before it can print without a dialog.

A station device forgot which company it belongs to.

Open Team, copy the sign-in link for that station, and load it on the device. The link restores the organization, and the device remembers it from then on.

Something else.

Email hemal.m@pack-grid.com and include the shipment, SKU, or station involved. That context helps support investigate the right record.